Department Manager_VS

Because people listen to you!

Culture, our way

As a People & Culture Business Partner, you and your People & Culture team represent the HR department of your store. From recruitment and training to ensuring the well-being of your colleagues.

Role Overview

The Department Manager is responsible for leading and managing a specific department within the store, ensuring excellent customer service, strong team performance, and delivery of sales and operational targets.

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team of retail associates
• Drive a high-performance culture through regular feedback and support
• Manage scheduling, attendance, and team productivity

Customer Experience

• Ensure exceptional in-store customer experience at all times
• Handle escalations and resolve customer issues effectively
• Maintain strong visual merchandising and store standards

Sales & Performance

• Monitor department sales performance against targets
• Identify opportunities to improve sales and customer engagement
• Implement action plans to achieve KPIs (Key Performance Indicators)

Operations & Compliance

• Ensure store policies and procedures are followed
• Maintain stock accuracy and inventory control
• Support audits and ensure compliance with company standards

Collaboration

• Work closely with Store Manager and other department managers
• Support wider store initiatives and campaigns

Essential Requirements

• Previous experience in retail, preferably in a supervisory or managerial role
• Strong leadership and team management skills
• Customer-focused mindset with strong problem-solving ability
• Ability to work in a fast-paced, dynamic environment
• Good communication and interpersonal skills

Preferred Qualifications

• Experience managing teams in a high-volume retail environment
• Knowledge of retail KPIs and performance management
• Experience with workforce planning and scheduling

Education

• High school diploma or equivalent required
• Degree in Business, Retail Management, or related field (preferred but not mandatory)

Key Skills

• Leadership & Coaching
• Customer Service Excellence
• Sales & Commercial Awareness
• Problem Solving
• Time Management
• Team Collaboration

What you bring with you:

Your work is characterized by close, proactive collaboration with our on-site management and sales teams, making a significant contribution to the success of our PRIMARK store.

• You have several years of experience in the HR field
• You have completed a relevant degree or possess a comparable qualification
• You have strong problem-solving skills
• You have sound knowledge of individual and collective labor law
• You enjoy working in a generalist role and value variety in your work

Apply today and become part of the team!

La nostra moda è per tutti, come la nostra cultura.
Primark si impegna a creare un ambiente di lavoro inclusivo, dove le persone possano esprimersi liberamente, avere accesso alle stesse opportunità e crescere insieme.