Italy Learning & Development Delivery Manager

Location: Head Office Primark - Milano, Via Torino

Contract and salary:

• Permanent contract
• Quadro level CCNL Commercio - Distribuzione e Servizi “ConfCommercio”
• € 51.000-€ 60.000 gross/year (14 months) + bonus

Benefits:

• Private health insurance coverage, as provided under the National Collective Labour Agreement (CCNL) for the Retail and Commerce sector.
• Life insurance and accident insurance coverage (for both work-related and non-work-related incidents).
• Access to the "Parliamo Assieme" Employee Assistance Program: confidential and free support services, including wellbeing, mental health, legal and financial counselling for you and your family.
• Exclusive in-store discounts.
• Access to BenefitHub: employee discounts and benefits platform.

Primark, an international Fashion Retail company with 24 stores in Italy and more than 5,000 colleagues, continues its expansion by opening new stores in the upcoming months.

Do you also want to be part of this ambitious project? 

We’re looking for a L&D Delivery Manager, that reporting to the L&D Lead, and being part of the Leadership, Talent Development & Culture function, will play a critical role in the development and delivery of impactful L&D solutions to colleagues across Italy stores and the regional office. This role will have responsibility for leading a team of learning professionals to deliver and continually elevate an ambitious learning agenda. Working in close partnership with P&C and management teams in market, the role will be accountable for ensuring colleagues at all levels have access to high-quality learning and development experiences to support their in-role performance, development, and future growth.

Key duties and responsibilities:

• Manage a team of learning professionals and create a supportive and inclusive team environment.
• Drive and promote a culture of continuous professional development across the market.
• Partner with country P&C leader and P&C business partners to understand business requirements and opportunities - feeding insights into central CoE teams.
• Develop and drive a progressive learning strategy for colleagues in that market (retail and regional office where applicable) – balancing global priorities with local requirements.
• Participate as a member of the country P&C team to provide a coordinated approach to P&C activities within the market.
• Lead the roll-out of impactful learning solutions, including workshops, webinars, masterclasses, events, and full blended programmes.
• Deliver impactful sessions for senior leadership groups and teams in that market.
• Where appropriate, develop solutions to learning and performance needs and/or source solutions using external providers.
• Lead an annual market learning calendar, as part of an overall market P&C plan, ensuring it’s progressive and up to date.
• Manage an in-market L&D budget and support a cost-conscious approach to generating value from L&D initiatives.
• Establish clear measures of progress and evaluation for all L&D initiatives.
• Lead the marketing and management of Primark’s learning management system for colleagues across that market.
• Keep up to date with the business developments, changes, and in-market priorities to drive informed decisions around L&D priorities.

Skills and experience:

• Significant experience (5+ years) in L&D roles, with at least 3+ years in a people management role.
• Fluent English.
• Strong understanding of corporate and retail learning principles and best practices.
• Experience with a variety of training delivery methods, including in-person, virtual, and hybrid learning.
• Excellent communication, presentation, and facilitation skills, with the ability to engage diverse audiences.
• Strong people partner who can influence and collaborate effectively across multiple levels of leadership.
• Able to manage timely delivery of strategic initiatives in a challenging environment, and able to deal with rapid change, complexity and ambiguity.
• Passion for people development.

This is a unique opportunity to work for a dynamic, fast-growing company that invests in people development and to work in a team with a focus on teamwork and excellence.

Join us as Italy Delivery L&D Manager!

La nostra moda è per tutti, come la nostra cultura.
Primark si impegna a creare un ambiente di lavoro inclusivo, dove le persone possano esprimersi liberamente, avere accesso alle stesse opportunità e crescere insieme.